Money Back Guarantee Policy

At FELVARION, customer satisfaction is our top priority. We are dedicated to providing you with high-quality products and services. If you are not satisfied with your purchase, this Money Back Guarantee Policy outlines the terms under which you can return products purchased from FELVARION and receive a refund.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be in their original packaging and condition.
• Please provide a valid receipt or proof of purchase from FELVARION.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards and promotional items.
• Customized or personalized products.
• Items marked as final sale at the time of purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order details and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number.
3. Package the item securely and include the RMA number on the outside of the package.
4. Ship the package to the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Contact Us

If you have any questions about our Money Back Guarantee Policy, please contact us at [email protected] or call us at (800) 123-4567. Our customer service team is here to assist you.